How we work

Practical help.
Built to hold.

  • 01

    Start with the real work

    Understand how decisions, priorities, and workflows actually move through the company.

  • 02

    Focus on the few changes that matter

    Find the leverage instead of producing a long list of recommendations.

  • 03

    Build with the people who will run it

    Create practical systems with leaders and operators, not for them from a distance.

  • 04

    Stay through implementation

    Help launch the change, learn from reality, and make the next cycle better.

The experience behind the work

Operators who have worked inside the problem.

Strategy experience from McKinsey. Operating experience from Automattic, Tucows, Wavelo, and Helm.

Michael Koenig is a three-time public and private company COO with a decade of COO experience. James Sullivan is a McKinsey forward deployed engineer and two-time founder. Together the practice combines the analytical discipline of top-tier consulting with the judgment that comes from actually building, scaling, and running companies.

The goal is not a clever recommendation. It is a better way of working that your team can sustain.

About the team

Start somewhere useful

What needs to work better?

We will help you frame the problem, choose the right starting point, and decide whether a Navigator can help.

Start a conversation 30 minutes. No prework required.